Service Agreement

1. Prenotami Appointment Monitoring (£74)

What this service includes

• Creation of a new Prenot@Mi account using the personal details provided by the client.
• Monitoring of the Prenot@Mi system for available passport appointment slots at the client's chosen consulate (London, Manchester, or Edinburgh).
• Booking of the first available appointment slot when one is found.
• Mandatory appointment confirmation on Prenot@Mi 10 days before the appointment date. Unconfirmed appointments are cancelled by the system automatically.
• A personalised checklist of documents and items to bring on appointment day.
• Reminder notifications leading up to the appointment.
• Free rebooking if the consulate cancels the appointment, subject to availability.
• Handover of the Prenot@Mi account credentials once the service is complete.

What is not included

• A guarantee that an appointment will be found within any specific timescale. Slot availability is controlled entirely by the Italian consulate.
• Bots, scripts, or any form of automated monitoring. Monitoring is performed manually by a person.
• Legal advice or immigration advice. This is an administrative service.
• Payment of consular fees. Government fees are separate and paid directly by the client at the consulate.
• Any warranty as to the outcome of the consular appointment.
• Affiliation with, endorsement by, or connection to the Italian consulate, the Italian government, or any government body.

The client's obligations

• Provide accurate and complete personal details for Prenot@Mi account creation.
• Notify Pratica promptly of any change in personal details (name, address, passport number).
• Attend the appointment on the date and time booked, with all required documents.
• Refrain from logging into the Prenot@Mi account during the service period. Concurrent logins can trigger system blocks or appointment cancellation.
• A missed appointment without a valid reason is treated as service completion.

Timescales

Appointment availability depends entirely on the Italian consulate. The Prenot@Mi calendar is typically fully booked at least 2 months in advance. New slots appear when the consulate releases additional dates or when cancellations occur. Cancellations are rare and unpredictable. London generally has more frequent availability than Manchester or Edinburgh. Some clients are booked within days; others wait several weeks. All timescales are estimates, not guarantees.

Delay scenarios

The following circumstances may cause delay. None of them constitute grounds for a refund, provided Pratica continues to actively work on the case.

• Prenot@Mi goes offline without notice — this happens regularly and can last from hours to days.
• The consulate does not release new appointment slots for weeks or months at a time.
• The consulate changes the booking system, slot categories, or account requirements without notice.
• August reduced operations — Italian consulates run at significantly reduced capacity throughout August.
• Italian and UK public holidays — the consulate closes on public holidays of both countries.
• The Prenot@Mi account is temporarily locked by the system during routine maintenance.
• Edinburgh and Manchester release slots far less frequently than London.

What the client is paying for

The fee covers dedicated administrative work. The appointment itself is the result of that work, not a separable deliverable. The following steps are completed in the first working session after the order:

1. Account creation — registration of a new Prenot@Mi account on the client's behalf, navigating the Ministry of Foreign Affairs portal, identity verification, and secure credential setup.
2. Credential configuration — secure login credentials configured, access tested across multiple sessions, credentials stored securely in the encrypted system.
3. Consulate selection — account configured for the chosen consulate, service category and appointment type verified.
4. Initial availability scan — full scan of the Prenot@Mi calendar to assess current availability and determine the monitoring strategy.
5. Client file setup — internal case file created with the client's details, document requirements, and consulate-specific notes.
6. Monitoring activation — the account is added to the active case list and manually checked at regular intervals from this point onward.

These steps initiate the engagement. The ongoing monitoring work — watching Prenot@Mi during release windows, adapting to undocumented system changes, managing account integrity, and re-watching after consulate procedural changes — continues for the duration of the engagement and constitutes the core of what the client is paying for.

Completion and cancellation

Completion. The service is fully performed when an appointment has been secured and confirmed in the client's name, or when monitoring has been actively conducted for the maximum engagement duration, whichever occurs first.

Cancellation after work has begun. A proportionate charge reflects the work already performed, calculated against the phase-based structure in Pratica's Refund Policy.

Maximum engagement duration. The monitoring engagement runs for a maximum of 12 months from the date monitoring is activated. If no appointment is found within that period, Pratica may at its discretion extend the engagement by written agreement or declare it concluded. If the client does not respond to an expiry notice within 30 days, the service is considered concluded.

Express consent to immediate start

By ticking the acceptance checkbox at checkout, the client expressly requests Pratica to begin the service before the 14-day cooling-off period under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 has expired, and acknowledges that once the service has been fully performed the right of cancellation under those Regulations is lost.

Additional terms

• The client must not log into the Prenot@Mi account that Pratica creates while the service is active. Concurrent logins can trigger security blocks. If the account is cancelled or blocked because the client logged in, the service is treated as complete and no rebooking or refund is due.
• Each monitoring service covers one appointment for one person. Where the client purchases multiple services for family members, each appointment is monitored and booked independently.
• Documents provided to Pratica (passport scans, proof of address, photographs) must be clear, legible, and complete.
• Where communication becomes abusive, threatening, or persistently hostile, Pratica reserves the right to conclude the service.

2. Italian Citizenship Concierge (£838)

What this service includes

The concierge service covers the full administrative preparation of a jure sanguinis citizenship case, from initial assessment through to consulate filing. The work is procedurally complex, consulate-specific, and subject to requirements that change without public notice. The scope described below is representative and not exhaustive; actual work performed varies depending on the complexity and circumstances of each case.

• Eligibility analysis covering lineage chain verification against current Italian nationality law (including L. 91/1992 and L. 74/2025), cross-checking of generational limits, naturalisation breaks, 1948 maternal line restrictions, and comune-specific registration requirements.
• Document strategy and acquisition planning — identification of every UK and Italian vital record required, sequencing of acquisition to avoid rework, and verification against consulate-specific acceptance criteria maintained from direct operational experience.
• Certified English-to-Italian translations of up to four vital records, prepared to consulate-specific formatting standards and verified against Italian civil law terminology. Additional translations are available at extra cost.
• FCDO apostille sequencing and coordination — apostille must precede translation, and incorrect order invalidates both documents. This phase includes timing coordination with third-party processing windows.
• Italian consulate application form preparation, requiring consulate-specific formatting, Italian naming convention awareness, and accurate transliteration between English and Italian records.
• Pre-appointment document review — a full audit of the filing package against the target consulate's current acceptance criteria, covering completeness, sequencing, and presentation.
• Prenot@Mi appointment monitoring and acquisition, performed manually by trained specialists in full compliance with the Prenot@Mi system's terms of use.
• Post-recognition administrative guidance, including but not limited to AIRE registration, codice fiscale application, and onward administrative steps.

What is not included

• Legal advice or immigration advice. Pratica is not regulated by the SRA or OISC.
• Legal proceedings, including pre-1948 maternal-line court applications. The client must instruct a qualified Italian lawyer (avvocato) independently.
• Independent genealogical research. The eligibility review is based on information provided by the client.
• Certificates issued outside the United Kingdom. The FCDO apostille applies only to UK-issued documents.
• Consular fees, government fees, or third-party costs (FCDO apostille fees, GRO certificates, courier charges).

The client's obligations

• Provide accurate, complete, and truthful information.
• Respond promptly to requests for information or documents.
• Review and verify all completed forms before signing and submitting them.
• Attend the appointment with all required documents.

Timescales

Pratica aims to begin work promptly after receiving the client's completed intake. Total completion time depends on the client's responsiveness in providing required documents. Appointment booking depends on consulate availability. The full journey from first document to passport realistically takes 1–3 years, of which preparation takes 2–6 months.

Translations

Translations are produced by qualified translators, prepared to consulate-specific formatting standards, and verified against Italian civil law terminology. Each consulate maintains its own undocumented preferences regarding layout, phrasing, and presentation; Pratica's formatting reflects direct operational experience with UK consulates. Pratica does not warrant acceptance by any specific consulate, as requirements may change without notice. Up to four documents are included; additional translations are available at extra cost.

Nature of the eligibility review

The eligibility review is a qualitative professional opinion based solely on the information and documents provided by the client. It is not legal advice and is not a binding determination by any authority. The final decision on citizenship recognition rests solely with the competent consulate or court. A negative finding, when correctly conducted on the basis of the data provided, does not constitute grounds for a refund.

Completion and cancellation

Full refund if the cancellation reaches Pratica before any phase of work has begun. Where work has already started, a proportionate deduction is calculated against the phase-based structure in Pratica's Refund Policy.

After the 14-day cooling-off period, no refund is due for phases already completed or substantially commenced. The eligibility analysis is performed on the basis of the information provided by the client; an ineligibility finding does not constitute grounds for a refund where the analysis was properly conducted.

Maximum engagement duration and express consent

Maximum duration. The concierge engagement is active for a maximum of 24 months from the date of payment. If during that period the client fails to progress the case (fails to provide requested documents, does not respond to correspondence, or does not attend appointments) for a continuous period exceeding 6 months, the service is treated as concluded and no further refund is due for phases already completed or substantially commenced.

Express consent to immediate start. By ticking the acceptance checkbox at checkout, the client expressly requests Pratica to begin the service before the 14-day cooling-off period under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 has expired, and acknowledges that any phase fully performed within that window is no longer refundable under those Regulations.

3. Future publication of a redacted proof image

Pratica does not currently publish a public proof page. Pratica may, in the future, publish such a page, on which a redacted screenshot of the client's Prenot@Mi confirmation is displayed alongside the receipts of other clients as evidence of the booking work.

By engaging Pratica and accepting this Service Agreement, the client consents in advance to such publication, on the express condition that:

• all personal data (name, date of birth, email, telephone, address, height, marital status, booking code and any QR code) is covered with opaque blocks before any publication;
• only the consulate, the service type and the appointment date remain visible;
• the client may withdraw consent and request removal of a specific image at any time by writing to info@pratica.uk;
• withdrawal of consent for the proof page does not affect the delivery or validity of the underlying service.

This clause is forward-looking. It records consent in advance so that, should Pratica choose to publish a proof page, no further consent step is required from existing clients. Until that page is published, no image is made public.

4. Confidentiality of deliverables and operational methods

All deliverables produced during the engagement — including eligibility analyses, document checklists, appointment briefs, completed forms, translation specifications, and correspondence — are confidential to the client and provided solely for use in connection with the client's own case.

The client may not share deliverables with, or make them available to, any third party offering Italian citizenship, passport, or consular preparation services. The client may not use the service experience, operational insights, or procedural knowledge gained through this engagement to establish, operate, advise, or contribute to any competing service.

Pratica's internal case management workflows, consulate requirement databases, monitoring cadence logic, and translation quality-control procedures are trade secrets. Disclosure, reproduction, or commercial exploitation of any aspect of these systems — whether observed directly or inferred from deliverables — is prohibited and may be pursued under applicable intellectual property and trade secret law.

5. Binding contract and governing law

This document constitutes a binding contract. By confirming payment and ticking the acceptance checkbox, the client agrees to all terms in this Service Agreement, including the refund and cancellation terms referenced above, the forward-looking consent in section 3, and the confidentiality obligations in section 4.

This agreement is governed by the laws of England and Wales. Any dispute shall be submitted to the exclusive jurisdiction of the courts of England and Wales. Pratica's Terms of Service, Privacy Policy, and Refund Policy also apply and form part of this engagement.