Service Agreement

1. Prenotami Appointment Monitoring (£40)

We monitor the Prenotami booking system operated by the Italian consulate and attempt to secure an appointment slot on your behalf. Appointment availability is controlled entirely by the Italian consulate. We do not guarantee that an appointment will become available within any particular timeframe, nor that a booking attempt will succeed.

The service is ongoing from the date of purchase until an appointment is successfully booked or you request cancellation.

You must provide accurate personal details (full name as shown on your Italian document, date of birth, consulate preference). Incorrect details may result in a booking that cannot be used.

2. Italian Citizenship Concierge (£838)

This service includes:

• An eligibility review based on information you provide
• A personalised document checklist
• Certified translation of up to four vital records between English and Italian
• Written guidance on obtaining FCDO apostilles
• Completion of Italian consulate application forms on your behalf using information you supply
• A pre-appointment document review
• Prenotami appointment monitoring and booking
• Written post-recognition guidance covering AIRE registration and codice fiscale

3. What this service is not

This is an administrative preparation service. We do not provide legal advice, immigration advice, or act as your legal representative. We are not regulated by the Solicitors Regulation Authority, the Office of the Immigration Services Commissioner, or any equivalent body.

If your case requires legal proceedings (including 1948 maternal-line court applications), you must instruct a qualified lawyer independently.

4. Your information

The eligibility review is based solely on information you provide. We do not conduct independent genealogical research. If the information you provide is incomplete or inaccurate, our assessment may be incorrect. We accept no liability for decisions made by the Italian consulate or any Italian government body.

5. Document requirements

Vital records (birth, marriage, death certificates) must be issued in the United Kingdom (England, Wales, Scotland or Northern Ireland). The FCDO apostille applies only to documents issued in the UK.

Certificates issued outside the United Kingdom require an apostille from the competent authority in the issuing country, which is outside the scope of this service. If you are able to obtain the foreign apostille independently, the document can be included in your application.

6. Translations

Translations are produced by qualified translators and are suitable for submission to UK Italian consulates. We do not guarantee acceptance by any specific consulate, as requirements may change without notice. Up to four documents are included; additional translations are available at extra cost.

7. Forms

Forms are completed using information you supply via our intake process. You are responsible for reviewing all completed forms before signing and submitting them. We accept no liability for errors arising from incorrect information provided to us.

8. Delivery

Delivery of all concierge components typically begins within 24 hours of receiving your completed intake information. Total completion time depends on your responsiveness in providing required documents and information.

9. Right to decline

We reserve the right to decline or terminate a service if we reasonably believe the information provided is fraudulent, or if continuing would require us to act outside our competence. In such cases, a proportionate refund will be issued for work not yet completed.

10. Agreement

By purchasing, you confirm that you have read and agree to this service agreement, the refund policy, and the terms of service. Payment is processed securely via Stripe. Your card details are never stored on our servers.