Pratica

What this service includes

1. Creation of a new Prenot@Mi account using the personal details you provide.
2. Monitoring of the Prenot@Mi system for available passport appointment slots at your chosen consulate (London, Manchester, or Edinburgh).
3. Booking of the first available appointment slot when one is found.
4. Mandatory appointment confirmation on Prenot@Mi 10 days before the appointment date. Unconfirmed appointments are automatically cancelled by the system.
5. A personalised checklist of documents and items to bring on appointment day.
6. Reminder notifications leading up to your appointment.
7. Free rebooking if the consulate cancels your appointment, subject to availability.
8. Handover of Prenot@Mi account credentials after the service is complete.

What is not included

• ✗We do not guarantee that an appointment will be found within any specific timescale. Appointment availability is controlled entirely by the Italian Consulate.
• ✗We do not use automated bots or software to monitor Prenot@Mi. Monitoring is performed manually.
• ✗We do not provide legal advice or immigration advice. This is an administrative support service.
• ✗We do not pay consular fees on your behalf. Government fees are separate and paid by you directly at the consulate.
• ✗We do not guarantee the outcome of your consular appointment.
• ✗We are not affiliated with, endorsed by, or connected to the Italian Consulate, the Italian Government, or any government body.

Your obligations

• Provide accurate and complete personal details for Prenot@Mi account creation.
• Notify us promptly if any of your details change (name, address, passport number).
• Attend your appointment on the date and time booked, with all required documents.
• Do not log into the Prenot@Mi account during the service period. Concurrent logins can trigger security blocks or accidental cancellation.
• If you miss your appointment without a valid reason, the service is considered complete.

Timescales

Appointment availability depends entirely on the Italian Consulate. The Prenot@Mi calendar is typically fully booked at least 2 months in advance. New slots appear when the consulate releases new dates or when cancellations occur. Cancellations are rare and unpredictable. London generally has more frequent availability than Manchester or Edinburgh. Some clients are booked within days; others wait several weeks. All timescales are estimates, not guarantees.

Delay scenarios

The following scenarios may cause delays to your service. None of these constitute grounds for a refund, provided Pratica continues to actively work on your case.

• ▶Prenot@Mi system goes offline without notice — this happens regularly and can last from hours to days.
• ▶The consulate does not release new appointment slots for weeks or months at a time.
• ▶The consulate changes the booking system, slot categories, or account requirements without notice.
• ▶August shutdown — Italian consulates operate on reduced capacity throughout August.
• ▶Italian and UK public holidays — the consulate closes on public holidays of both countries.
• ▶Your Prenot@Mi account is temporarily locked by the system during routine maintenance.
• ▶Edinburgh and Manchester release slots far less frequently than London.

Refunds and cancellations

What you are paying for: you are paying for dedicated administrative work. The appointment itself is the result of that work, not a separate deliverable.

The following steps are completed in the first working session after your order:

1. Account creation \u2014 Registration of a new Prenot@Mi account on your behalf, navigating the Ministry of Foreign Affairs portal, identity verification, and secure credential setup.
2. Credential configuration \u2014 Configuring secure login credentials, testing access across multiple sessions, and storing credentials securely in our encrypted system.
3. Consulate selection \u2014 Configuring the account for your chosen consulate, verifying service category availability, and confirming the correct appointment type is active.
4. Initial availability scan \u2014 A full scan of the Prenot@Mi calendar to assess current availability, identify booking patterns, and determine the monitoring strategy.
5. Client file setup \u2014 Creating an internal case file with your details, document requirements, and consulate-specific notes.
6. Monitoring activation \u2014 Your account is added to the active monitoring queue. From this point, the system is checked regularly for available slots.

These six steps represent the substantial majority of the labour involved in this service.

Cancellation after work begins: If you cancel after these steps have been completed, the proportionate charge will reflect that the bulk of the work has already been performed.

Service completion: The service is fully performed when an appointment is secured and confirmed, OR when monitoring has been actively conducted for the duration of the engagement, whichever occurs first.

Maximum engagement duration: The monitoring engagement runs for a maximum of 12 months from the date monitoring is activated. If no appointment is found within that period, Pratica may at its discretion extend the engagement by written agreement or declare it concluded. If the client does not respond to an expiry notice within 30 days, the service is considered concluded.

Express consent to immediate start: By ticking the acceptance checkbox at checkout, you expressly request Pratica to begin the service before the 14-day cooling-off period under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 has expired, and you acknowledge that once the service has been fully performed you will lose the right of cancellation under those regulations.

What this service includes

1. An eligibility review based on information you provide.
2. A personalised document checklist.
3. Certified translation of up to four vital records between English and Italian.
4. Written guidance on obtaining FCDO apostilles.
5. Completion of Italian consulate application forms using information you supply.
6. A pre-appointment document review.
7. Prenot@Mi appointment monitoring and booking.
8. Written post-recognition guidance covering AIRE registration and codice fiscale.

What is not included

• ✗Legal advice or immigration advice. We are not regulated by the SRA or OISC.
• ✗Legal proceedings, including 1948 maternal-line court applications. You must instruct a qualified lawyer independently.
• ✗Independent genealogical research. The eligibility review is based on information you provide.
• ✗Certificates issued outside the United Kingdom. The FCDO apostille applies only to UK-issued documents.
• ✗Consular fees, government fees, or third-party costs (e.g. FCDO apostille fees, GRO certificates).

Your obligations

• Provide accurate, complete, and truthful information.
• Respond promptly to requests for information or documents.
• Review and verify all completed forms before signing and submitting them.
• Attend your appointment with all required documents.

Timescales

We aim to begin work promptly after receiving your completed intake information. Total completion time depends on your responsiveness in providing required documents. Appointment booking depends on consulate availability. The full journey from first document to passport realistically takes 1–3 years, of which preparation takes 2–6 months.

Refunds and cancellations

Full refund if cancelled before any work has started. If work has already begun, a proportionate deduction will be calculated using the itemised pricing in our Refund Policy.

After the 14-day cooling-off period, no refund is available for components already delivered. The eligibility review is based solely on information you provide; an ineligibility finding does not constitute grounds for a refund if the review was performed correctly.

Translations

Translations are produced by qualified translators and are suitable for submission to UK Italian consulates. We do not guarantee acceptance by any specific consulate, as requirements may change without notice. Up to four documents are included; additional translations are available at extra cost.

Nature of the eligibility review

The eligibility review is a qualitative professional opinion based solely on the information and documents you provide. It is not legal advice and is not a binding determination by any authority. The final decision on citizenship recognition rests solely with the competent consulate or court. A negative eligibility finding, if correctly conducted on the basis of the data provided, does not constitute grounds for a refund.