Refund Policy

Prenotami Monitoring (£40)

You may cancel at any time before an appointment is successfully booked. If cancelled before any booking is made, a full refund will be issued within 14 days. Once an appointment has been booked, no refund is available as the service has been fully delivered.

Citizenship Concierge (£838)

The concierge service begins within 24 hours of receiving your completed intake information. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have a 14-day cooling-off period from the date of purchase.

If you cancel within this period and no work has begun, a full refund will be issued. If work has already begun within the cooling-off period (at your request), a proportionate deduction will be made for services already delivered:

• Eligibility review — £75
• Document checklist — £60
• Per translation (each) — £45
• Apostille guidance — £30
• Form completion — £120
• Document review — £90
• Prenotami monitoring — £40
• Post-recognition guidance — £30

After the 14-day cooling-off period, no refund is available for components already delivered. For components not yet started, a partial refund may be issued at our discretion.

How refunds are processed

Refunds are issued to the original payment method within 14 days of the cancellation request. To request a cancellation or refund, email info@pratica.uk with your name and order reference.